It is an ongoing effort of Identifying, Analyzing and Improving existing Products/Services/Processes in an organisation to improve performance, meet/beat the standards, improve product quality or enhance Customer Satisfaction.

The cycle of Process Improvement include ‘identifying the opportunities for Improvement’, ‘make changes in the design/product/processes’ and ‘measure the impact of those changes’.

You need to follow a structured approach to Process Improvement to get maximum returns on your efforts and then sustain it.

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